So what did our Sassies think of Anchor Restoration? Did their carpets go from frumpy to fabulous in 50 minutes? (Okay, maybe not 50 minutes but you gotta keep the alliteration going!) Read on to find out!
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QUESTION

What was your first impression?
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THE SCOOP

Emily: Very, very impressive customer service. And if you read Monday’s post you already know what impressed me the most: corner protectors!
Kalli: Mr. Clean! I like a bald man who knows how to vacuum. Can I say that?
Michelle: Frank was really nice and got right to work. I felt totally comfortable with him there not like some of those men who you don’t want to let in your house without your husband home.
Quinn: Frank wasn’t only on-time, he was 15 minutes EARLY. I was frantically trying to vacuum our carpet before he got there and our vacuum belt kept breaking. Frank not only offered his help and worked to try to fix my vacuum, he then suggested that he could pick up most everything off my floor with his machine. He did this and even got down on his hands and knees to suck the crap out of the corners in between the carpet and the walls.
Stephanie: How friendly and informative Frank was. He explained how my high pile carpet would react to the cleaning and how to keep it looking it’s best.
Vanessa: Clean looking truck and equipment, no longer worrying about what they are going to track in! Very professional, friendly—I have never had that from a carpet cleaner service before!
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QUESTION

What did you like the most?

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THE SCOOP

Emily: I love that Anchor Restoration uses steam rather than chemicals to clean and sanitize. I love all the experience they have and that they’re restoration/water damage specialists. Nothing like have the best of the best clean your carpets!
Kalli: Kris and Frank are a dynamic duo. He gets it done, she is wonderful at follow-up and making sure that you are happy with the services provided.
Michelle: That I did not have more rooms cleaned while he was here.
Quinn: I loved how relaxed Frank was and how thoroughly he worked to clean our carpet. He spent a lot of time on stain areas and even took the time to talk to me about snags in my carpet that should be taken care of before they get worse. I also really appreciated how he took the initiative to also clean the carpet on our stairs, attached to the carpet he was already cleaning. The corner protectors were great; I didn’t worry about his hoses and equipment bumping or scratching the paint on our walls. Fabulous customer service. I’m blown away.
Stephanie: How clean my carpet was afterward. I mean it went from drab to fab. It may actually compete for the 8th wonder of the world.
Vanessa: The quality of the work, the price and those bumpers he put down on all of the corners. If I could count the number of chips on my corners from different services…drives me nuts. With those bumpers I did not worry!
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QUESTION

What didn’t you like?

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THE SCOOP

Emily: Hmmm…that’s a good question. Their pricing seemed pretty competitive, though I’m not sure if it’s as competitive as those specials you see in your ValPak or other mailers. Of course are those cleaners as experienced/licensed/friendly as Anchor Restoration?
Kalli: That my hose had frozen water in it making it more difficult for Frank to get his job done. But he was such a good problem solver, and even made sure I didn’t have water damage to my house because of it.
Michelle: That I did not have more rooms cleaned while he was here.
Quinn: I wish the pricing for vent cleaning were more affordable since we really do need that service, but have SO many vents that it would cost us an arm and a leg. I’ll have to talk to them more about that, though, as I possibly misunderstood the pricing model.
Stephanie: Thank they only cleaned one room. I wish all of my carpets could look as amazing as my family room does now.
Vanessa: A carpet guy I used in a different state had some sort of mild fragrance that he put in the carpet cleaning mixtur. I haven’t been able to find that out here! It was mild but a wonderful smell that kept the carpets smelling fresh for months. They should figure out what that is and offer it!

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QUESTION

Would you have them visit again?

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THE SCOOP

Emily: For sure, especially if they offer a special. (I’m all about the specials!) They also do upholstery cleaning which we desperately need for our microsuede couch so I might be giving them a call soon!
Kalli: Absolutely. If I have a say in it I’ll never use another carpet cleaning service.
Michelle: I am usually pretty cheap when it comes to carpet cleaners since you can find great deals out there, but there was a noticeable difference with his work!
Quinn: Yes, yes and yes. I thought their service was outstanding and my carpets have stayed really, really clean ever since. I’m very impressed with working with Frank and Kris and feel like they truly care about their customers and maintaining their positive reputation.
Stephanie: Is it appropriate to say “HECK YES!!!”? If not, then just regular yes. I have already recommended them to several friends and family members. And I’m planning on having my stairs and hallway completed soon.
Vanessa: Yes I plan on using their services again. Very professional, clean equipment, came on time and will give you an exact time on when they plan on coming…not a huge slot like the other places.
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QUESTION

If you could only send out one tweet about the business, what would you say?

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THE SCOOP

Emily: Crappy carpets due to winter weather and/or life w/ kids? Anchor Restoration is THE company to call. Seriously. #utah #cleanyourcarpets
Kalli: Anchor Restoration, use them and only them for your carpet cleaning and water damage emergencies.
Michelle: Anchor Restoration did wonders on my family room. Let them help you with your carpet cleaning needs.
Quinn: Looking for the best carpet cleaner in #slc? You’ve GOT to try Anchor Water Damage and Restoration! They’re AMAZING!!!
Stephanie: Is your carpet sad and dreary? Call Anchor Restoration and make it cheery.
Vanessa: I finally found a fantastic carpet cleaning guy! I didn’t even know I should have been accepting this high of quality and professionalism!

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CHECK OUT THEM SCOOPS!

Here is the official SassyScoops.com rating for Anchor Restoration.
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Atmosphere	Family friendly	Location
Prices	Quality	Service

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